I have spent the past 14 years of my life working for doctors, and for the most part I enjoy the field of medicine, at least the administrative side. But boy have I had some interesting experiences. While most of us could be considered "quirky" by others, (especially me!) there are some people whose names MUST appear beside the word if you were to look it up in the dictionary!Currently I work for GI doctors, specialists who deal with everything from the Esophagus to the Colon. That means a lot of colonoscopies, which in turn means a lot of "preps", which is the industry term for cleaning out the colon before that dreaded procedure. Preps have come a long way and are now available in pill form which alleviates the need to drink that hideous, chalky liquid before becoming best friends with the great, white, porcelain throne. But it's important to know that preps have never included the use of suppositories, unfortunately we had a patient who didn't get that memo...
She was a very old lady (close to 90), a gentle, kind, mannerly woman; the kind of woman you imagine as the best grandmother in the world - capable of dispensing warm hugs, encouragement and the best home-cooking ever. She was very, very nice and endearing. But she was old and easily confused. The day after her consultation she called and spoke to an equally kind and gentle medical assistant. The patient was concerned because she was experiencing extreme discomfort in preparing for the procedure. The MA tried to reassure her that the discomfort was not abnormal but the patient was adamant that the suppositories were not working. At this point the MA's ears perked up because suppositories are not normally prescribed before a colonoscopy. She asked the patient the name of the prescription and was alarmed when she discovered that the patient had mistaken the tablet, to be taken orally, for a suppository, to be inserted rectally. The MA gently explained that the prescription was to be taken by mouth with a glass of water to which the patient replied, "Oh! I was wondering how I was going to get 32 up there." Needless to say we now stress that there are NO suppositories involved in colon preps. Why would you put something in your colon when you're trying to clean it out??? Mercy me!
Before entering the GI field, I was the Administrator for a mental health clinic, which also provided me with many memorable experiences. At times I had to restrain patients, call the police/911 and confiscate razor blades. I also cried when patients regressed or couldn't heal from their emotional wounds. But on the other hand I saw people grow and deal with their problems. I saw marriages renewed, depression lifted and Schizophrenics and Bipolars stabilized. It was very rewarding to be part of the process that allowed so many to heal.
I have a heart of compassion for those struggling with serious mental illness. And now that I work for GI doctors, I have heart of compassion for those struggling with embarrassing physical ailments. But no matter how sick a person is, there are certain things that should never be done.
I humbly offer the following insider tips based on my own experiences (yes all of these things have really happened):
*Please don't assume that I secretly work for the CIA, the only reason I know your name, rank and serial number is because you gave it to me. Accusing me of being a spy will make me wonder what you're really up to... Besides, if I were a spy it would be dangerous to blow my cover.
*On the other hand, since I'm really NOT a spy, please don't assume that I know who you are unless you tell me. There are hundreds of patients who visit or call the office, it's unlikely that I will remember you unless you do the last thing on this list...
*Please don't shove anything furry and/or squirming in my face. I WILL scream and possibly cry. Then your poor "gerbil, mouse, hamster, ferret, squirrel, lizard, snake" will likely panic, get loose and scare everyone else in the office. So just don't.
*And if you own said "gerbil, mouse, hamster, ferret, squirrel, lizard, snake", please don't bring homemade cookies, cakes or food to me, as I will not eat them, EVER, and neither will the doctor.
*Please don't leave your psychiatrist's office and attempt to hit on me by asking the following, "So, are you a patient here?" I can assure you I won't be flattered.
*Please don't yell at me because the doctor is running late, it's really not my fault. And don't blame the pharmaceutical reps either, the doctor has to meet with them to get the samples you want...
*Please don't wait until Friday afternoon to request a refill for a medication you "can't live without". I do not have the legal authority to refill your prescription without the doctor's approval, and the doctor is not usually available on Friday afternoon, which means you will have to wait for an on-call doctor to be paged, contact the pharmacy and approve the medication you "forgot" you so desperately needed....
*Please don't discuss your bodily functions in the waiting room or with the administrative staff, I'm not lying when I say that NO ONE but the doctor is as fascinated with your bowel movements as you are...
*And most importantly, WHATEVER you do, PLEASE DO NOT bring a plastic grocery bag full of your excrement into the office. EVERYONE will be completely disgusted and the doctor will likely schedule a psychiatric evaluation for you, seriously, please don't.
